Returns & Refunds

We want you riding a bike you're proud of. If something isn't right, here's exactly where you stand.

Your 14-day right of withdrawal

If you live in the EU, you have 14 days from the day you receive your order to change your mind on non-personalised, unused items. That covers Motool Slacker suspension tools and any graphics kit ordered without a name, race number, custom colours or custom artwork.

To qualify, the item must come back unused, in its original packaging, in the same condition you received it.

What we can't take back

Under EU consumer law (Directive 2011/83/EU, Article 16c), goods made to your specification or clearly personalised are excluded from the right of withdrawal. For us that means:

Any graphics kit printed with your name or race number
Any kit where you chose custom colours for plates or numbers
All Full Custom Graphics and Full Custom MX Gear orders
Any kit cut for aftermarket or non-standard plastics
Kits that have been applied, cut, trimmed or partially fitted

Each of these is printed and cut for one bike and one rider. We can't resell it, so we can't refund it. That's exactly why we send a design proof for approval on every full custom order before anything goes to print — check it carefully.

How to start a return

Email order@ard88.se within 14 days of delivery with your order number and what you'd like to return.
Wait for our confirmation and return address before sending anything. Parcels sent back without prior contact can't be processed.
Pack the item securely and send it to the address we give you.

Who pays return shipping

You do. Return shipping is at your own cost and risk, so use a tracked service — if the parcel doesn't reach us, we can't refund it. The one exception is a faulty or incorrect item, where we cover the return in full.

Refunds

Once your return arrives and we've checked it, we refund to your original payment method within 14 days and email you to confirm. Your bank may take a few extra days to show it. Original shipping is refunded at the standard rate where the law requires it; upgraded or express shipping is not.

Damaged, faulty or wrong items

Check your order as soon as it arrives. If anything is damaged in transit, misprinted, or not what you ordered, email order@ard88.se within 14 days with your order number and clear photos of the problem and the packaging. We'll replace or refund it in full and cover shipping both ways.

This doesn't affect your statutory rights. Under EU law you have a minimum two-year guarantee against goods that don't conform to the contract.

Cancelling before we print

Changed your mind before production starts? Email us straight away. If we haven't printed yet we'll cancel and refund in full, no questions. Once a custom kit is printed, we can't.

What isn't covered

Normal wear from riding, graphics damaged in crashes, close-range pressure washing, fuel or chemical spills, incorrect application, or removal and re-application. Our fitting guide covers how to get the most life out of a kit.

Online dispute resolution

If we can't resolve a complaint between us, EU consumers can use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

Contact

MotoEdge Graphics — operated by Ard88 Aktiebolag
Pipersgatan 26, 112 28 Stockholm, Sweden
Email: order@ard88.se
Phone: +46 738 24 33 88
VAT: SE559234024301